Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RaveHarp’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘RaveHarp’ or ‘RaveHarp’ or ‘us’ or ‘we’ refers to the owner of the website whose registered address is RaveHarp, 73 Ubi Road 1 (Oxley Bizhub), #10-63 Singapore 408733. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
General Sales Conditions
These General Sales Conditions (GSC) make use of the following terms and accompanying significations:
“Rave Harps” means Rave Harps Academy Pte Ltd, a limited liability company registered 73 Ubi Road 1, #10-63 Singapore 408733.
“Order” means, under the present GSC, the sales contract between Rave Harps and the client.
“Site” means the online shop, in which products are presented and sold to the client by Rave Harps.
“Products” means the commercial products sold by Rave Harps via their e-shop.
“Client” means the internet user, a natural person, who orders one or several products via the Site, for their personal ends.
The present GSC exist to define the conditions and ways in which Rave Harps offers the sale of Products on their Site, as well as the rights and obligations of the Parties, born of these sales.
In the absence of specific provisions, expressly agreed between the Parties, the GSC in use on the date of the sale will apply in their own right. The acceptance of the GSC is formalised on confirming the Order, when the Client checks the box “I have read and I accept the General Sales Conditions of Rave Harps.” The act of checking this box carries in consequence the Client’s full, complete and unequivocal acceptance of the GSC, which they declare to have read and be aware of.
The GSC apply to all online sales carried out via the Site, to the exclusion of all other documents. Notably, they also apply over conditions appertaining to sales in-store or other types of distribution and commercial activity.
Resale or distribution of Products bought via the Site is officially forbidden.
Rave Harps offer for sale, so far as stock permits, the Products featured on the Site, on the day that the Client views it. Camac Harps reserve the right to remove Products from online sale at any moment, and without prior notification.
Sales offers, including promotional offers, are valid for as long as they are announced on the Site and under their stipulated conditions, notably the duration of the offer. Any promotional offer that does not come from the Site may not be ascribed to Rave Harps.
Before every Order, the Client must create an account on the Site, using credentials consisting of an email address and a password (known hereafter as the “Account”). The Client is solely responsible for the security of their credentials. On this basis they are solely responsible for all actions made in their name, by using their credentials. Rave Harps cannot be held responsible for the loss or use of the Client’s credentials by a third party. If unauthorised persons come to know the login credentials and/or password, the Client should change them without delay.
This Account will be used by the Client to make Orders via the Site. The latter will receive the following information, which are compulsory in order to allow Rave Harps to carry out the Order:
Name, first name
Postal and e-mail addresses
Telephone number.
In the event of a lost or forgotten password, the Client will be able to ask for their password to be changed. The Client can also, at any time, delete their Account via the Site, or by sending a request to this effect to Rave Harps at the following e-mail address: info@raveharps.com. This request must be accompanied by documents proving the identity of the interlocutor.
Products ordered by the Client are designed for personal use only.
To buy the Products, the Client has to connect to the Site and provide their e-mail address and their password, or create an Account using the methods described above.
The Client’s Order will only be definitely confirmed after they have chosen their mode of delivery, mode of payment and after they have clicked on the “Order” button. Before clicking on this, the Client can check their Order in detail, including the total price, and modify or cancel it as necessary.
The Client accepts that the Order confirmation, with the GSC applicable on the day of the Order, is in lieu of a contract between the Parties. The Client’s payment confirmation, and an e-mail confirmation of receipt of Order by Rave Harps, will be the proof of the acceptance of the said Order and its definitive confirmation. The data saved by Rave Harps and the payment service provider constitute the proof of the nature, content and date of the Order.
The delivery possibilities offered by the transport service providers of Rave Harps permitting, every Client can order via the Site, whatever be the delivery address throughout the world.
In consequence, as soon as the Order is definitely confirmed, the Client will no longer be able to cancel or modifier it. Payment is carried out on confirmation of the Order.
In the event of Products being unavailable after the Order has been carried out, the Client will be informed as soon as possible by e-mail. The Order will be cancelled, the sums paid by the client appertaining to the said Order will be reimbursed to them, and Rave Harps will inform them as soon as the Product is available once again. Rave Harps are not liable for any stock shortages or unavailability of Products.
Finally, Rave Harps reserve the right to cancel any Order from a Client with whom there exists a prior dispute, or any other legitimate reason appertaining notably to the abnormal character of the Order. That is to say, in the case of an Order in quantities and / or amounts unusual for one final consumer.
The prices in operation are those indicated on the Site. They are expressed in S$ and RM.
Rave Harps reserve the right to change prices at any time, on the understanding that the Products ordered are invoiced at the price that applies at the moment the Order is saved.
All Orders are payable in Singapore Dollars or Malaysian Ringgit.
Order payments are carried out online via the site, using Bank Transfer, QR Code or Paypal.
In the event of an unauthorised card payment, non-payment or the complete or partial non-payment of a prior order, Rave Harps reserves the right to withhold any Order and any delivery.
The Products ordered by the client will be delivered to the address indicated by the Client as the delivery address for their Order. “Delivery” is understood to mean the transfer to the Client of the physical entity of the Products.
Rave Harps undertake to carry out the Order within a maximum of thirty days from the date of confirmation of the Order, availability of stock and the presence of full payment permitting. This time period starts with the sending of the e-mail Order confirmation. Delivery times are specified for reference (assuming that the delivery information given by the client is correct). In any event, delivery times depend on the delivery zone and the transport companies. Rave Harps may not be held responsible for delivery problems resulting from the transport companies to whom the packages are entrusted.
All Good sold are not refundable, unless there is a damage or partial loss of the product desccrived below.
When the package is received, the Client is obliged to check the state and appropriateness of the Product’s packaging and to raise apparent defects. In the event of damage to or partial loss of the Product, the Client must lodge their concerns without fail within 14 Days.
For all information, claims, questions about the Products and their use, or correspondance about the sales conditions, Clients should use the following electronic Email: info@raveharps.com.
The collected and saved personal data is that which is needed to make and carry out the order: notably, its delivery and possible return. This data is namely:
If the Client is prepared to receive offers from Camac Harps, by checking the relevant box, they can unsubscribe themselves at no charge and at any time. They can do this by clicking on the “unsubscribe” link they will find in emails addressed to them, by logging into their Account, or by sending an email to info@raveharps.com.
The personal data provided by the Client will never be resold or given to third parties without prior, written authorisation. The data can nevertheless be given, free of charge, to the following third parties, which the Client declares they accept:
Everything communicated by Rave Harps on their Site or in the context of carrying out the Order, notably information in the technical product descriptions, may be protected by an intellectual property right under author rights, brands or patents. These are the exclusive property of these parties. The Client is not allowed to reproduce them, represent or change them, or to partially or wholly diffuse them, without prior, written authorisation by Rave Harps. Any unauthorised use may constitute a crime of counterfeiting and be subject to legal action.
Finally, every link made to the Rave Harps website must be authorised in advance and in writing by the latter. Rave Harps accept no responsibility for the content of these links. In any case, these hypertext links leading to the Rave Harps company website must be removed at the first request.